Borneo Royale Hotel
6.9Rating
GoodRated by Guests
2,647Reviews
What to expect
Pros
- 🛏️Comfortable beds for a good night's sleep
- 👨👩👧👦Suitable for families with good family-friendly facilities
- 🍽️Delicious breakfast options with nasi lemak recommended
- 🏊Swimming pool available for guests to enjoy
- 🛋️Cozy and comfortable room amenities
- 🍿Adjacent to a cinema for entertainment convenience
- 👍Friendly and helpful staff providing good service
- 🛠️Opportunities for improvement highlighted for better guest experience
- 👫Great for couples with romantic ambiance and services
- 🍴Convenient location with various dining options nearby
Cons
- 🧼Hygiene issues with cleanliness of rooms and facilities
- 🔒Lack of room amenities like kettle, iron, and TV remote
- 📶Inconsistent WiFi availability and password provision
- 🌃Noisy environment affecting sleep quality, especially late at night
- 👎Inadequate room maintenance and cleanliness standards
- 🚪Room doors connecting to other rooms causing privacy concerns
- 🍳Limited breakfast menu options affecting overall satisfaction
- 💤Uncomfortable bed and pillow conditions impacting sleep quality
- 🕰️Slow response to guest requests and service needs
- 👀Misleading room descriptions and discrepancies from actual conditions
What this place has to offer
Things to do and ways to relaxFitness center, Massage, Sauna, Spa, Spa/sauna, Steamroom
Services and conveniencesConcierge, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Dining, drinking, and snackingRestaurant [halal], Room service [24-hour]
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Chinese [Mandarin], Malay
Located in Bandar Tawau, Promenade Hotel Tawau is a perfect starting point from which to explore Tawau. Both business travelers and tourists can enjoy the hotel's facilities and services. All the necessary facilities, including 24-hour room service, free Wi-Fi in all rooms, convenience store, daily housekeeping, 24-hour security, are at hand. All rooms are designed and decorated to make guests feel right at home, and some rooms come with television LCD/plasma screen, bathroom phone, mirror, towels, closet. Recuperate from a full day of sightseeing in the comfort of your room or take advantage of the hotel's recreational facilities, including hot tub, fitness center, outdoor pool, spa. Friendly staff, great facilities and close proximity to all that Tawau has to offer are three great reasons you should stay at Promenade Hotel Tawau.
Where you'll be sleeping
29 m²
Deluxe Double or Twin Room
2 single beds or 1 king bed
47 m²
Junior Suite
1 king bed or 2 single beds
28 m²
Superior
1 queen bed or 2 single beds
28 m²
Deluxe Suite
1 king bed or 2 single beds
71 m²
Presidential Suite
2 single beds and 1 king bed
28 m²
Royale Deluxe Room
1 king bed or 2 single beds
111 m²
Premier Presidential Suite
1 king bed
56 m²
Executive Suite
1 king bed
Executive Suite
1 king bed
Royale Deluxe
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